Privacy Policy

Last updated: November 19, 2024

1. Introduction

bTrainr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our fitness coaching platform and mobile applications.

We comply with data protection laws including GDPR (EU/UK), CCPA (California), PDPA (UAE), and IT Act 2000 (India).

2. Information We Collect

Personal Information

  • Name, email address, phone number, WhatsApp number
  • Payment information (processed securely through third-party providers)
  • Profile information (fitness goals, preferences, health metrics)
  • Workout and nutrition data you input or track

Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages viewed, features used, time spent)
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • Provide and maintain our fitness coaching services
  • Process payments and manage subscriptions
  • Send you important updates and notifications
  • Improve our platform and develop new features
  • Comply with legal obligations and prevent fraud
  • Send marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Payment processors, cloud hosting, email services
  • Your Coach: Fitness professionals you work with on our platform
  • Legal Requirements: When required by law or to protect rights
  • Business Transfers: In case of merger, acquisition, or sale

5. Data Security

We implement industry-standard security measures including encryption (SSL/TLS), secure servers, access controls, and regular security audits. While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Data portability (receive your data in a structured format)
  • Withdraw consent at any time
  • Lodge a complaint with a supervisory authority

7. International Data Transfers

Your data may be transferred and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for EU data transfers.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Typically, data is retained for the duration of your account plus 7 years for financial records.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Contact Us

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at:

Email: privacy@btrainr.com
Address: 5th Floor, Blue Sapphire, D 234, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 140307