Cookie Policy
Last updated: November 19, 2024
1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website or use our applications. They help us provide a better experience by remembering your preferences, keeping you logged in, and understanding how you use our platform.
2. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the platform to function. They enable core functionality like authentication, security, and session management. You cannot opt out of these cookies.
- Session cookies: Keep you logged in during your visit
- Security cookies: Protect against unauthorized access
- Load balancing cookies: Distribute traffic across servers
Performance Cookies
These cookies collect information about how visitors use our platform, helping us improve performance and user experience.
- Google Analytics: Usage statistics and behavior tracking
- Error tracking: Identify and fix technical issues
- Performance monitoring: Page load times and responsiveness
Functional Cookies
These cookies remember your preferences and choices to provide enhanced features.
- Language preferences
- Region and currency selection
- Display preferences (dark/light mode)
- Volume and playback settings for videos
Targeting/Advertising Cookies
These cookies track your browsing activity to show relevant advertisements and measure campaign effectiveness.
- Google Ads: Display targeted advertisements
- Facebook Pixel: Track conversions and retargeting
- LinkedIn Insight Tag: B2B marketing analytics
3. Third-Party Cookies
We use services from trusted third-party providers who may set their own cookies:
- Google Analytics: Website analytics and user behavior
- Stripe: Payment processing (PCI-DSS compliant)
- Intercom: Customer support and messaging
- YouTube: Embedded video content
- Social media platforms: Share buttons and social login
4. Cookie Duration
Session Cookies
Deleted when you close your browser (temporary)
Persistent Cookies
Remain on your device until expiration or manual deletion (up to 2 years)
5. How to Manage Cookies
Browser Settings
You can control and delete cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Options → Privacy & Security → Cookies
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Cookies and Site Permissions
Cookie Consent Management
When you first visit our website, you'll see a cookie consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by cookie category
- Change your preferences anytime via the cookie settings link
Opt-Out Tools
- Google Analytics: Opt-out browser add-on
- Network Advertising Initiative: NAI opt-out
- Digital Advertising Alliance: DAA opt-out
6. Impact of Disabling Cookies
If you disable or refuse cookies:
- Some features of the platform may not function properly
- You may need to re-enter information and preferences
- Your login session may not persist between visits
- Personalized features will be limited
7. Updates to Cookie Policy
We may update this Cookie Policy to reflect changes in technology, legal requirements, or our practices. The "Last updated" date at the top of this page shows when changes were made.
8. Contact Us
For questions about our use of cookies, contact:
Email: privacy@btrainr.com
Data Protection Officer: dpo@btrainr.com